Installation guide

Upgrading Servers from Windows 2008 R2 64-bit to Windows 2012 64-bit ShoreTel Server Installation

ShoreTel 14.2 Planning and Installation Guide 235

Upgrading Servers from Windows 2008 R2 64-bit to Windows

2012 64-bit

The following procedure is required when upgrading the operating system to Windows Server 2012

64-bit on a server that is running ShoreTel server software.

Be aware that after the ShoreTel software is installed on the server, the server is considered a

Telephony Appliance. As a Telephony Appliance, it does not adhere to the same policies, procedures,

or security as a data server.

1. Ensure that the server meets the hardware requirements as set forth in the Build Notes.

2. Disable a user's Active Directory setting (if enabled). This is an administrator's account into

Director.

3. Perform the upgrade during a time window that allows you between 3-8 hours. Systems with only

1-5 switches usually take anywhere between 1-3 hours. The time frame depends on the size of

your ShoreTel system.

4. Back up the following databases with the commands listed:

 CDR database

C:\Program Files (x86)\Shoreline Communications\

ShoreWare Server\MySQL\MySQL Server\Examples\backupCDR.bat

 Configuration database

C:\Program Files (x86)\Shoreline Communications\

ShoreWare Server\MySQL\MySQL Server\Examples\backupConfig.bat

 WebBridge database

Note

Disable a user's Active Directory settings before proceeding with the upgrade process. If a user's

Active Directory setting is not disabled, you will not be able to log into ShoreTel Director after

upgrading.

WARNING!

You will be taking services down in order to perform this backup and upgrade. Be sure to perform

this during a maintenance window.

Note

The default location for the database dumps is C:\.

Note

Before you back up the CDR database, stop archiving on the headquarters server.