Installation guide

Upgrading the DVS Software ShoreTel Server Installation

ShoreTel 14.2 Planning and Installation Guide 219

 Verify that no anti-virus software is running.

 Verify that the System Performance Settings have been set to Turn on DEP for essential

Windows and program services only.

 Verify that Microsoft Visual C ++ with the SP1 Redistributable Package (x86) is installed.

 Install the remote server software on an NTFS partition.

 Connect the server to the Ethernet network. The server must be connected to the network with the

correct IP address before installing the software.

 (Optional) Run the compatibility checker to check for any compatibility issues. The compatibility

checker is available as part of the server installation and as a standalone utility. For information

about using the compatibility checker, see Checking Server Compatibility on page 203.

Upgrading the DVS Software

If you are upgrading the server software, follow the instructions in the Installing the DVS Software on

page 219 or Installing the Software from the Web on page 220. Setup will automatically determine that

an upgrade is in process, and you will be presented with a subset of the installation wizard screens.

(There is no need to change the destination folders of the ShoreTel files.)

Installing the DVS Software

1. Insert the ShoreTel USB flash drive.

The installer launches automatically and the ShoreTel Intelligent Phone Systems splash screen

appears

2. Click Install ShoreTel Remote Server. The ShoreTel Server InstallShield Wizard appears.

3. The installation wizard checks for any compatibility issues.

4. Follow the instructions in the wizard to install the server software.

The wizard prompts you to enter the IP address of the Headquarters server. Make sure that the IP

address of the remote server does not conflict with the IP address of the Headquarters server.

Note

ShoreTel supports the use of a remote desktop to install the remote server software.

Note

If the installer does not launch automatically, navigate to the USB drive on your computer, open

the Server and Setup folders, and then double-click setup.exe.

Note

You must address all compatibility issues before continuing with the installation.