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218 Planning and Installation Guide ShoreTel 14.2
ShoreTel Server Installation Distributed Voice Server Software
11
To install a Monitoring service instance on a remote server and change the role of the servers, follow
these steps:
1. On the USB flash drive that contains the ShoreTel installation software, navigate to the Monitoring
Service folder.
2. To start the installation wizard, double-click ShoreTelMonitoringService.
3. Click Run.
4. Follow the instructions in the wizard to install the Monitoring service instance.
5. After the installation wizard completes, restart the standalone server.
6. On the Headquarters server, open ShoreTel Director and in the navigation menu, click
Maintenance > Diagnostics & Monitoring.
7. In the navigation menu, click Configuration > Monitoring Service.
The Monitoring Service page appears and displays both the Headquarters server and the remote
server.
8. Use the Role drop-down list to change the role of the Headquarters server to Event Collector and
the role or the remote server to Main Service.
9. Click Save.
For more information, see the Diagnosing and Monitoring chapter in the ShoreTel System
Administration Guide.
Distributed Voice Server Software
The ShoreTel Distributed Voice Server (DVS) must be a dedicated server with no other applications
installed. This means you should not use this server for any of the following: Windows Domain
controller, Terminal Server, Database Server (with MySQL), Web server, nor exchange server. This
DVS server must be exclusively dedicated to supporting ShoreTel.
A DVS has the same software prerequisites as the ShoreTel Headquarters server.
Before beginning software installation, do the following:
Make sure that the server meets the physical requirements for the implementation. For more
information, see Server Requirements on page 179.
Close all programs on the server.
Note
When the installation wizard prompts you to enter the IP address of the Headquarters server, you
must enter the actual IP address and not the server name.