Installation guide

Obtaining Licenses ShoreTel Server Installation
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ShoreTel 14.2 Planning and Installation Guide 217
7. Click Save.
The license activates and the information is posted in the License Key page.
If you have not already obtained your license keys, see below.
Obtaining Licenses
1. Contact your ShoreTel partner or reseller and purchase the number and type of needed licenses.
The partner or reseller will give you a purchase order number.
2. Launch ShoreTel Director and then log in.
3. Navigate to Administrator > System Parameters >Licenses > Keys.
The License Keys page appears.
4. Click the Register and Request System Key button at the top of the page. The Contact
Information page appears.
5. Enter the information requested in the Register and request system key section. Be sure to include
the Sales order number from the purchase order and the customer’s primary contact information.
6. Click the Now button above the information fields.
The system sends the request to ShoreTel for processing. After processing the request, ShoreTel
sends the licenses.
Installing the Diagnostics & Monitoring Service on a Remote
Server
Although the installation wizard automatically installs a Monitoring service instance on the
Headquarters server when you initially install or upgrade to the current ShoreTel release, you can also
choose to install it on a remote server.
If your system has more than 10,000 busy-hour call attempts (BHCA), ShoreTel recommends that you
install the Monitoring service instance on a remote server to reduce the processing load on the
Headquarters server. You would then be able to use the remote server for monitoring the system;
however, the system still stores the Diagnostics & Monitoring database on the Headquarters server.
After you install the Monitoring service instance on a remote system, you must also change the role of
the Headquarters server and the remote server, so that the Headquarters server becomes the Event
Collector and the remote server is the Main Service.
Note
You must install the Monitoring service instance on a server that is not running either ShoreTel
Headquarters server software or ShoreTel Distributed Voice Server software. The remote server must
be running a currently supported version of Microsoft Windows Server software and, at a minimum,
meet the requirements for a small server as described in Table 10 on page 37.