Installation guide

214 Planning and Installation Guide ShoreTel 14.2
ShoreTel Server Installation Registering the Headquarters Server Software
11
Automatic Registration
1. Upgrade ShoreTel software.
2. Start up ShoreTel HQ Services.
Registration information is sent over the internet to ShoreTel. Upon receipt, a response is sent.
When the response is received, a Compliance Token is created on the Headquarters server, and
Director is unlocked.Until registration is completed, a Reminder Notification message (“out-of-
date”) is posted in red letters on the Contact Information page.
3. Confirm registration:
1. Click Administration > System Parameters > Contact Information to navigate to the
Contact Information page.
2. Click Refresh this page.
The Reminder Notification message is no longer posted.
4. Install your license keys, if necessary. See Installing License Keys on page 216.
If registration information is not received by ShoreTel (for any reason), Director submits the
information every hour for seven days after upgrading. If the process is unsuccessful, you must
submit the Contact Information again (over the internet or through email) as often as necessary
until registration is completed. If registration is not completed in 45 days, Director is locked.
Internet Registration
1. Upgrade or install ShoreTel software, and launch Director.
2. Do one of the following to display the Contact Information page:
 When prompted to register, click Now.
 Click Administration > System Parameters > Contact Information.
3. Enter the requested information in the applicable fields.
The Server MAC Address field is automatically populated with information from the ShoreTel
Server. You should change this information only if you want a license for a server other than the
one to which you are currently connected. If you have changed this information but instead want
the defaults, click Refresh this page. The Sales Order Number is on the ShoreTel packing slip.
(Supplying this information is optional for system upgrades.)
4. Click Now to Register and request product verification. The License Preview page appears.
5. Request a license key, if you do not have one:
1. Review the information in the License Preview page.
2. Do one of the following:
 Click Print at the top of the page to print the information.