Installation guide

Installing the Headquarters Server Software ShoreTel Server Installation
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ShoreTel 14.2 Planning and Installation Guide 211
Setup looks for the ShoreTel database. If an older version of the database is found, Setup makes a
back-up copy and converts the database to the latest version. Setup will not overwrite an existing
database.
All voice applications (voice mail, automated attendant, workgroups, and so on) are affected until the
upgrade is complete. The installation will stop all ShoreTel services.
Installing the Headquarters Server Software
The default parameters presented by the ShoreTel installer are recommended. However, if ShoreTel
software is to be located in a different location, select the correct installation path during the install
process. The Shoreline data folder on x86 systems must be installed on the C: drive. On 32-bit
servers, the software can be installed on a D: drive. The software cannot be installed on a D: drive on
64-bit servers.
1. Insert the ShoreTel USB flash drive. The installer launches automatically.
2. Click Install ShoreTel Server.
The ShoreTel installation software performs an initial check of your system. You are prompted to
install any required software that is not already installed. You must install the required software
before continuing.
The ShoreTel Server InstallShield Wizard appears.
3. The installation wizard checks for any compatibility issues.
4. Follow the instructions in the wizard to install the server software.
Note
If during the installation process the installer discovers unsupported characters in user names, the
installation will halt. A pop-up window will open showing the user names that contain unsupported
characters. You must remove the unsupported characters before the installation can proceed. You can
remove the unsupported characters from user names using the Individual User’s page in ShoreTel
Director. Supported user-name characters include the alphanumerics (a-z, 0-9), dash (-), underscore
(_), dot (.), and @. Extra spaces are not supported and can cause the install to fail.
Note
If the installer does not launch automatically, navigate to the USB flash drive on your computer,
open the Server and Setup folders, and then double-click setup.exe.
Note
You must address all compatibility issues before continuing with the installation.