Installation guide

20 Planning and Installation Guide ShoreTel 14.2
Getting Started Overview
1
Overview
This document describes how to plan and install a ShoreTel system. Each chapter in this document
begins with recommendations that help with the transition to a ShoreTel system.
For an installation outside the U.S., see Appendix A, International Planning and Installation.
Assembling the Team
To deploy a ShoreTel system, the members of the team might include some or all of the type of support
sources:
 System Designer: The system designer determines the number of telephones, number and type
of trunks, and the call flow that the customer needs in the network.
 Project Manager: The project manager oversees the entire project and communicates important
decisions to the entire team. The project manager usually is an IT manager.
 IT Manager: The IT department needs to give its full support and cooperation.
 Electrician: An electrician might be necessary for installing new power outlets and cooling and
ventilation systems. The building that has the ShoreTel system must be able to provide enough
power to the system.
 Service Providers: An effective relationship with a telephone service provider for local and long-
distance telephone service is necessary. The phone company or Internet service provider and the
customer must have a clear understanding of the technical requirements and characteristics that
exist on both sides of the network boundary.
 ShoreTel: A certified ShoreTel partner might be necessary for the implementation. This possibility
likely depends on the complexity of the network and support package that the customer
purchased.
Phase 1: Voice Communication System Analysis and Ordering
Table 1: Voice Communications System Analysis and Ordering
Task
Date
Completed
Download and modify the Microsoft Project installation schedule
included in Resources
Complete Call Flow Analysis
Inventory and determine trunk requirements
Order new trunk lines
Trunk installation date