Installation guide

SBE 100 Requirements Server Requirements
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ShoreTel 14.2 Planning and Installation Guide 181
Using a ShoreTel SBE Server in the Enterprise Setup
If an SBE customer gains more than 50 phone users, an upgrade from a ShoreTel SBE to the ShoreTel
Enterprise edition is mandatory. The customer can use the SBE server in the Enterprise system as
either a Headquarters server or a DVS server.
Option1: Using the SBE server as a Headquarters server
With this configuration, the number of users in the system cannot exceed 100. Other restrictions
include:
 Simultaneous media paths have a limit of 10 (media paths provide access for voice mail,
workgroups, or auto-attendant).
 Busy hour call completion has a limit of 500.
 The SBE does not support Web Reports.
Option 2: Using the SBE server as a Distributed Voice Server (DVS)
With this configuration, the number of users in the system cannot exceed 500, and the maximum
number of users on the DVS cannot exceed 100. Other characteristics include:
 Simultaneous media paths have a limit of 10 (media paths provide access for voice mail,
workgroups, or autoattendant).
 Busy hour call completion has a limit of 500.
 The SBE supports Web Reports because these reports run on the Headquarters server.
SBE 100 Requirements
ShoreTel can ship the Small Business Edition (SBE) with or without a server. If ShoreTel ships an SBE
with a server, the server has the embedded Microsoft Windows Server OS for Telecommunications
Systems. ShoreTel configures, tests, and prepares the server for the installation of the ShoreTel
Director SBE software.
ShoreTel SBE 100 Option with the ShoreTel Server
The server that ShoreTel uses for its SBE 100 (ShoreTel UC Server 20) meets or exceeds the following
specifications:
Note
ShoreTel’s SBE server is usually appropriate for up to 50 users. However, some customers might
have plans to grow fast (for example, to more than 50 users) by buying an SBE upgrade to an
Enterprise license. Also, some customers might plan for more expensive uses of the ShoreTel
SBE, such as paging to multiple phones, using more than 10 workgroups simultaneously, or
running Web Reports. These customers should consider buying their own server with at least 4
GB of RAM.