Installation guide

162 Planning and Installation Guide ShoreTel 14.2

Planning Applications and Services ShoreTel Enterprise Contact Center Solution

Class of Service must be configured in ShoreWare Director. If you do not have an IP phone, the

feature can also be used from the soft button “join” on an analog phone, in conjunction with ShoreTel

Communicator. The conference ports must also be reserved on the ShoreTel Voice Switch. The Make

Me conference feature does not require ShoreTel Conferencing Services or a ShoreTel Converged

Conference Bridge.

ShoreTel Enterprise Contact Center Solution

If you purchased the ShoreTel Enterprise Contact Center Solution, you must configure an appropriate

number of route points with adequate call stacks. Route points are a licensed feature. Ensure that you

have sufficient licenses to support your planned deployment.

For information on route points, see the ShoreTel System Administration Guide. For information on the

ShoreTel Enterprise Contact Center Solution, please review the ShoreTel Enterprise Contact Center

Solution Installation Guide and the ShoreTel Enterprise Contact Center Solution Administration Guide.