Installation guide

160 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services Night Bell
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Additionally, if more than one server is installed in the ShoreTel system, an administrator can choose to
record and deliver the group page to another site using that site’s DVS. This will decrease WAN
bandwidth consumption if there is a need to deliver a page to users at a remote site.
Pages to on-hook IP phones will automatically be announced on the IP phone speaker. Pages to IP
phones or analog phones that are already on a call are treated as a normal call. Call handling modes
do not apply to page calls.
A maximum of 100 extensions can be paged at one time. Group paging is not available to external
callers.
Refer to the ShoreTel System Administration Guide for more information about establishing and
managing paging groups.
Night Bell
The ShoreTel system can provide an overhead night bell on a per site basis using the audio output port
associated with ShoreTel Voice Switches that provide an audio output port.
Intercom
A user can initiate an intercom call through a programmable button on an IP phone that has been
programmed with the Intercom feature, via the ShoreTel Communicator, or via the phone by entering
“*15” + extension number. Users must be configured to use the intercom feature through ShoreTel
Director.
All intercom calls defeat the user's call coverage, or Call Handling Mode settings, and cannot be
forwarded.
An intercom call to an idle IP phone is auto-answered and connected through the called party's
speakerphone. Immediately after the call is auto-answered, the called party hears an announcement
tone and the calling party hears a beep tone. If the called phone was taken off-hook automatically, the
switch puts the phone back on-hook when the intercom call terminates.
An intercom call to an analog phone or SoftPhone that is off-hook with no active call, such as in hands-
free mode, is auto-answered through the audio device that is currently active. If the called party is on-
hook or is on an active call, the call is offered as an ordinary call, except that call coverage is still
defeated.
An intercept tone (fast-busy) is played if the calling user does not have the appropriate permissions. If
the called party does not accept intercom calls due to CoS permissions, the call is offered as an
ordinary call.
Intercom Telephony COS Configuration
Each telephony class-of-service permission has two additional check box settings in ShoreTel Director
to configure intercom permissions:
 Allow initiation for Directed Intercom/Paging — If enabled, users with this COS may make
intercom calls to other users of the system. If disabled, then intercom calls cannot be made.