Installation guide

156 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services Call Monitor and Barge In
8
There are no special permissions for ShoreTel Enterprise Contact Center agents or supervisors. They
must have these same COS permissions with appropriate settings to enable contact center silent
monitoring and barge in.
Allow initiation for barge in If this check box is selected, users within this COS may
barge in on the calls of other system users. If cleared, then
no barge in can be initiated.
Accept barge in Accept None — If selected, users within this COS may not
receive barge-in’s from anyone.
Accept Al — If selected, users within this COS may receive
barge-in’s from anyone else with this COS permission.
Accept Only From — If selected, users within this COS may
only receive barge-in’s from the person specified in the field
accosted with this radio button.
Allow initiation for record others calls If this check box is selected, users within this COS may
record the calls of other system users. If cleared, then no
call recording of others can be initiated.
Accept record others calls Accept None — If selected, users within this COS may not
have their calls recorded from anyone.
Accept All — If selected, users within this COS may have
their calls recorded from anyone else with this COS
permission.
Accept Only From — If selected, users within this COS may
only have their calls recorded by the person specified in the
field associated with this radio button.
Allow initiation for silent monitor If this check box is selected, users within this COS may
monitor other system users. If cleared, then no monitoring
of others can be initiated.
Accept silent monitor Accept None — If selected, users within this COS cannot
be monitored by anyone.
Accept All — If selected, users within this COS can be
monitored by anyone else with this COS permission.
Accept Only From — If selected, users within this COS can
only be monitored by the person specified in the field
associated with this radio button.
Table 27: Barge In and Silent Monitor Telephony COS Configuration Parameters(Continued)
Parameter Definition