Installation guide

152 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services Pickup Groups
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number only if the hunt group is busy or no one answers. For off-hours, set the hunt group to call
forward always to voice mail or another number. The auto-attendant automatically changes the hunt
group's current call handling mode based upon the configured schedule.
Common Line Monitoring
A hunt group can be used for line monitoring. For example, several operators may wish to monitor the
same line and all have an opportunity to answer calls at the same time. For this case, set up a hunt
group with simultaneous ring. When a call is received, the hunt switch rings all operators in the hunt
group whose call stack is not full to the number of rings configured. If the hunt group is set to hunt
forever, when the number of rings is reached the hunt switch hunts the same users again. However,
the members who have room on their call stack for additional calls may have changed, so each
additional hunt may result in different phones ringing.
Pickup Groups
Group Pickup is a traditional PBX and key system feature used in group environments. The feature
allows users in a pickup group to answer any ringing phone in that group, and the feature works best in
places where several people work together on a daily basis, such as design firms. If a group member
is away from her desk and across the room while her phone rings, she can quickly answer the call from
another person's IP phone by pressing the relevant soft key or programmable button, or by using a
simple star command from an analog phone.
The following example may help illustrate how this feature is used.
Assume three users — Mike, Joe, and Sarah — work together and have jobs that require extensive
collaboration. They also sit near one another. Their extensions — x1001, x1002, x1003, respectively
— would be added to an extension list, and then this list would be associated with a pickup group.
The pickup group would have its own extension, for example x3755. Note that this extension is invalid
and cannot be dialed, and thus acts more like a code than an extension. This non-dialable extension
could be programmed into a ShoreTel Communicator toolbar button or an IP phone programmable
button on Mike's, Joe's, and Sarah's phones.
So, assume Joe's phone, x1002, rings while he is having a conversation with Sarah at her desk. He
would hear his phone ringing at his desk, yet he could press the pre-programmed button on Sarah's IP
phone to answer his own call.
Alternatively, if Sarah had an analog phone, Joe could press *13 + 3755 to answer the call.
Types of Extensions for Pickup Groups
 User extensions
 Workgroup extensions
 Bridged Call Appearance (BCA) extensions