Installation guide

Call Handling Delegation Planning Applications and Services
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ShoreTel 14.2 Planning and Installation Guide 147
 Providing a way for users to log in to voice mail. ShoreTel recommends using the “#” button
Although the automated attendant is a useful tool, you should take care to design a menu structure
that does not frustrate your callers. Here are some helpful hints to keep in mind:
 Create no more than two or three levels of menus.
 Provide a “zero-out” option on every menu, so the call can go to a live person. ShoreTel
recommends using the “0” key for this option.
 Provide an option to return to the previous menu. ShoreTel recommends using the “*” key for this
option.
 Keep prompts short, quick, and efficient.
Users can record auto attendant menu prompts from their own telephone instead of having to go
through Director. This ability frees the system administrator from having to be involved with the task of
recording attendant menu menus, allowing him or her to delegate the task to more appropriate team
members. For details on enabling this feature, refer to the ShoreTel System Administration Guide.
Call Handling Delegation
Some users of the ShoreTel system, particularly senior management, often have an administrative
assistant who helps them manage items such as their e-mail, calendar, and voice communication. The
ShoreTel system administrator can grant permission from ShoreTel Director to individual users to
change another’s current call handling mode (CHM) settings. Users who have been delegated to
change CHM settings can make changes to the current CHM settings for other users using Operator
ShoreTel Communicator. For more information on configuring call handling delegation, refer to the
ShoreTel System Administration Guide.
ShoreTel Communicator for Windows
ShoreTel Communicator for Windows is the Windows-based client application that runs on the user’s
computer. This application allows users to access and manage their ShoreTel extension. Examples of
tasks that a Communicator user can perform are:
 View and manage the content of their voice mailbox.
 View and manage the call history of their extension.
 Change their call handling mode.
 Configure extension options.
 Initiate and end a phone call.
 Start conferences.