Installation guide

146 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services Conditions for Private Numbers
8
Conditions for Private Numbers
 Private Numbers do not appear in the QuickDialer for dial-by-name operations or in the ShoreTel
Directory Viewer.
 Calls placed from a Private Number to an internal party show the caller's name but not his or her
number to the dialed party.
 Calls placed from a Private Number to an external party do not deliver a Direct-Inward-Dial (DID)
number as Caller ID when PRI trunks are used for the outbound call. The site CESID number is
used for the outbound Caller ID.
 Calls from a Private Number to an off-system extension on PRI trunks with NI2 signaling deliver
calling name information but not calling number information.
 Routing slips and the ShoreTel Communicator History viewer show the Private Number user's
name but not his or her extension number.
 The Private Number users are listed with name and number in the Extension Monitor extension
selection dialog box.
 The Private Number user can be dialed directly via the telephone or the ShoreTel Communicator if
his or her extension is known.
 Contacts imported from Outlook or Exchange are never private and are fully visible in the ShoreTel
Communicator Quick Dialer.
 CDR database records show both number and name for Private Number users. However, the
Caller-ID Flags field indicates that only the name is valid.
 CDR legacy log files show the number of Private Number user calls that are inbound or outbound
calls.
 ShoreTel Director shows number information for Private Number users as with other users, for
example on the User list page.
Auto Attendant
The ShoreTel system comes bundled with an automated attendant feature that runs on the HQ servers
and DVSs. The system supports up to 1000 menus, with every server having all menus and with four
scheduled modes, providing a simple, flexible solution.
Applications for the Auto Attendant Menus
 Answering the main number
 Routing calls to workgroups, such as sales, support, and so on
 Providing automated directions