Installation guide

Using a Fax Server Planning Applications and Services
8
ShoreTel 14.2 Planning and Installation Guide 141
Figure 25: Fax server integration call flow
Enhanced FAX Server Integration
The ShoreTel system delivers digits to a Fax Server for DID calls routed directly to a FAX server, thus
allowing the call to go directly to the fax extension and provide DID/DNIS digits, instead of to an
extension number and then to the fax server.
Configuring Fax Server Integration
At a high level, the process of setting up the Fax Server Integration feature involves three tasks:
 Connecting the hardware (i.e. connecting the fax server ports to the analog ports on the switch)
 Creating a user account to represent each analog port
 Enabling the Fax Server Integration feature for each user account
Configuring the Fax Server Integration Feature:
1. Configure a fax server per the manufacturer's instructions.
2. Connect the fax server to one of the analog ports on a ShoreTel Voice Switch that supports analog.
Next, you will create user accounts to represent each analog switch port that connects to the fax
server.
3. Launch ShoreTel Director.
4. Click on the Administration > Users > Individual Users.
5. Click Add a New User. The Edit User window appears, as shown in Figure 26. Arrows in the
illustration mark fields that must be configured. Refer to the bulleted list below the illustration for
details.
PSTNPSTN
1. Fax Call
2. User or voice mail
answers Fax call
3. Call is redirected to fax
redirect extension
4. Fax server
answers
5. DTMF of
dialed number
invokes Fax
Mailbox