Installation guide

Using a Fax Server Planning Applications and Services
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ShoreTel 14.2 Planning and Installation Guide 139
If Users Have Their own Faxes or Fax Service
1. Configure the fax extensions through the User edit page of ShoreTel Director.
2. Assign a range of direct fax numbers.
3. From the Trunk Group edit page, which is on the DNIS map page, set the destination for each fax
number to the appropriate fax extension.
If you Plan for Each User to Have a Single Number for Both Voice and
Fax
1. Configure the fax extensions through the User edit page of ShoreTel Director.
2. Enable fax redirection from the User edit page and enable fax redirect for the site by entering a fax
extension on the site edit page.
For more information on these settings, refer to the ShoreTel System Administration Guide.
Using a Fax Server
A fax server improves services available to your users, helping them be more productive. With a fax
server, users can perform the following functions:
 Send faxes directly from the desktop eliminating the need to print faxes to send.
 Receive faxes directly on the desktop.
 Integrate fax communications with e-mail and voice mail applications.
 Have individual fax numbers
 Maintain soft copies of all faxes for easy printing and document management
Using a fax server with the ShoreTel system provides the following benefits:
 Share inbound and outbound trunks for fax services.
 Reduce toll charges by leveraging your VoIP network for outbound faxes.
For inbound fax support, users can be assigned a personal fax number from the DID range of one of
the trunk groups and this DID number can be the same as the user’s regular telephone extension.
When a call is received, if the fax redirect feature is enabled, the system can differentiate between
voice calls and fax calls and react appropriately.
Outbound faxes are queued by the server and then sent across the IP network to the best available
trunk.