Installation guide

138 Planning and Installation Guide ShoreTel 14.2

Planning Applications and Services Fax Options

Figure 24: Planning Fax Service

Determining how you configure your fax service with ShoreTel Director depends on which method of

fax call handling you have chosen. Refer to the steps in the following sections for information about

using each method.

Using the Main Number for Voice and Fax calls, and the Main Number

Goes to an Auto-Attendant

1. Configure the fax extension through the User edit page of ShoreTel Director.

Make sure that fax redirection is disabled for fax extension users.

2. Enter a fax extension you created in the Site edit page.

Using the Main Number for Voice and Fax Calls, and the Main Number

Goes to an Operator

1. Configure the fax extension through the User edit page of ShoreTel Director.

2. Assign a direct number as the fax number.

3. From the Trunk Group edit page, which is on the DNIS map page, set the destination to the fax

extension.