Installation guide

136 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services Call Sender
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The Caller ID that appears on Find Me calls is the voice mail Caller ID and not the ID of the original
caller. However, if the source of the original call is external to the system, then the Caller ID will be
displayed. Personal Assistant (pressing “0”) also works when Find Me forwarding is enabled. The
voice mail system dials the configured Find Me numbers in sequence. When a Find Me call is
answered, voice mail announces the call through a sequence of prompts.
The party that answers a Find Me call hears prompts similar to the following:
 “I have a call for Sam Smith from 4085551212.”
 “To accept this call, press one.”
 “To send this call to voice mail, press two.”
 “To repeat the caller ID, press three.”
The party at the Find Me number has three options for directing the call:
 Pressing 1 connects the original caller with the intended party at the Find Me destination.
 Pressing 2 directs the voice mail system to immediately start taking a message for the intended
party from the original caller.
 Pressing 3 repeats the Caller ID information available on the call, if any. This also extends the
timeout by 1 ring, or 6 seconds.
The voice mail system does not automatically notify callers of the Find Me call handling option.
ShoreTel users can elect to tell callers of the Find Me option in their recorded greeting. For example,
they can tell callers to “press 1 to Find Me.” If the user does not tell callers about the Find Me option in
their greeting, the Find Me option can remain a hidden capability available only to selected callers.
Conversely, users can automate the Find Me behavior so that when a call enters voice mail and Auto
Find Me is enabled, the call is immediately sent to the Find Me destination numbers without requiring
any action on the part of the caller.
Call Sender
Users can place a return call to the originator of a voice mail by pressing “5” from the phone during
message playback. Users can also call back the voice mail sender from ShoreTel Communicator,
Agent Monitor, or Microsoft Outlook, if the user is so provisioned. To use this feature, the user must
belong to a user group with trunk-to-trunk transfer Class of Service enabled. For more information, see
the ShoreTel System Administration Guide.
The user has the option of replying with either a voice message or a phone call if Caller ID information
is available on the call. If no Caller ID information is available for the call, such as on calls from an
outside caller, the “reply with a call” option is not available for that message.
When the user chooses to reply with a phone call, the call is transferred to the number of the
originating party. When the originating party is an external caller, the message recipient must have the
dialing permission to dial the Caller ID number. Once the message recipient is transferred to the
number of the message originator, there is no option to return to the mailbox.