Installation guide

SMDI Protocol Support Planning Applications and Services
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ShoreTel 14.2 Planning and Installation Guide 135
SMDI Protocol Support
The ShoreTel system supports the SMDI protocol. Two modes of operation are supported:
 In the first mode of operation, the ShoreTel system acts as a PBX for a legacy voice mail system.
The ShoreTel system provides call information for forwarded or direct calls to the legacy voice mail
system, and receives incoming message waiting indication from the legacy voice mail system.
 In the second mode of operation, the ShoreTel system acts as the voice mail system for a number
of users on a legacy PBX.
Both configurations require a serial link between a ShoreTel server and the legacy voice mail system,
as this is the medium required by the SMDI protocol.
If using the first mode mentioned above, a group of analog trunks must be used to connect the
ShoreTel system to the legacy voice mail system where the ShoreTel system is on the extension side
of the trunks. The ShoreTel voice mail application manages the group of outgoing extensions. The
ShoreTel server can provide digit translation if the legacy voice mail and ShoreTel system have
different extension lengths.
It is possible to have some ShoreTel users on the ShoreTel voice mail and some on the legacy voice
mail. However, these users will not be able to send messages to each other unless AMIS is
implemented between the two systems. Voice mailboxes for workgroups and agents must be on the
ShoreTel voice mail system.
ShoreTel Communicator operates the same way it does when a user has no mailbox:
 Voice mail viewer is not available
 Windows Control Panel does not contain Voice Mail tab
 Find Me and Notification features are not available
 Dial Mailbox and Transfer to Mailbox are not available for this user from other user’s clients
 To Voice Mail button on ShoreTel Communicator transfers the call to the system voice mail
extension.
For more information about using a serial link and SMDI protocol to integrate the ShoreTel system with
a legacy voice mail system, refer to SMDI Protocol Support on page 336.
Find Me Call Handling
Find Me and Auto Find Me call handling allow callers to find users at other locations when they reach
the user’s voice mail. When Find Me is enabled for the current Call Handling Mode, inbound callers
that reach a ShoreTel user's voice mail box can activate Find Me call handling by pressing “1.” If the
caller activates Find Me call handling, the system plays a prompt indicating that it is now finding the
called party: “Please hold while I try to find your party.”
ShoreTel users can specify two Find Me destinations, which can be internal or external numbers.
These numbers can be enabled or disabled for each Call Handling Mode. If a call is forwarded to the
first number and is not answered within a configurable number of rings, the call can either be
forwarded to a second Find Me destination or can be returned to voice mail.