Installation guide

134 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services Auto-Deletion of Voice Mail Messages
8
Auto-Deletion of Voice Mail Messages
The ShoreTel system also supports the ability to automatically delete user voicemail messages that
are older than a specified time limit. The system administrator can set a maximum time limit for the
storage of voice mail messages, and if this time limit is exceeded, messages are automatically
deleted. The tool can be used to encourage users to better manage their voice mailboxes.
Mailbox Full Notifications
The ShoreTel system can be configured to notify users when their voice mailboxes are almost full. This
features warns users of the impending lack of storage space to give them ample time to delete
messages, as opposed to logging into their voice mailbox only to discover that the mailbox is full. Once
a user’s mailbox has passed a threshold, the system sends a notice informing them that their mailbox
is almost full and that there is only enough room for 10 additional messages. This prevents users from
being caught off-guard by an unexpected notification that their mailbox is full.
Refer to Chapter 10, Configuring Users on page 331 in the ShoreTel System Administration Guide for
more information.
AMIS Protocol Support
The ShoreTel system can send and receive voice mail messages to and from legacy voice mail
systems that use the AMIS protocol Version 1 - Specification; February 1992. To send voice mail
messages to remote AMIS sites, ShoreTel dials the access phone number for the remote system.
Likewise, to receive voice messages from a remote system, the remote system must know the number
to dial into the ShoreTel system. To reach the ShoreTel system, the remote system must be configured
to dial any number that reaches an auto-attendant menu.
ShoreTel enables AMIS call support by default. Incoming AMIS voice mail is delivered in the same
manner as other voice mail; however, replies cannot be sent. To send outbound AMIS voice mail, you
must create AMIS systems in ShoreTel Director.
ShoreTel negotiates the setup, handshaking, and teardown of AMIS system calls. Each voice mail
requires a call over the AMIS delivery and call-back numbers.
Simplifying AMIS Systems, and Increasing Usability
 Use the same extension length across your enterprise.
 Use off system extensions to match remote users’ mail boxes with their extension numbers.
 To identify the remote site location, assign each system a System ID.
For more information on AMIS systems, refer to the ShoreTel System Administration Guide.
Note
The ShoreTel Small Business Edition system does not support AMIS.