Installation guide

Account Code Collection Service Planning Applications and Services

ShoreTel 14.2 Planning and Installation Guide 131

Account Code Collection Service

ShoreTel supports account codes for external calls when you enable the Account Code Collection

Service. When a user dials a number that is not included in the scope of his or her call permissions, the

call is routed to the Account Code Collection Service extension, where the user is prompted to enter a

valid account code. Account code collection is enabled on a per-user-group basis and can be set to be

one of three states: disabled, optional, or forced. The Account Code Collection Service is associated

with a configurable extension and has a dedicated user group that defines ultimate call permissions

and trunk group access.

A new user group is created during installation for use by the Account Code Collection Service. This

user group is named Account Codes Service. Since it is only intended for use by the Account Code

Collection Service, this group does not appear in drop-down lists for the assignment of User Groups to

users and other objects such as workgroups. You can, however, change all attributes of the Account

Codes Service User Group except the fields indicating whether Account Codes are disabled, optional,

or required.

The Account Code Collection Service is distributed across all HQ and DVS servers and is associated

with a system extension that is hosted on the SoftSwitches running on each HQ and DVS server. If the

SoftSwitch is not reachable by the originating ShoreTel Voice Switch, the call is handled according to

the setting on the caller’s user group. Specifically, during such a connectivity outage, calls placed by

users who have optional account code collection are automatically placed, and calls placed by users

who have forced account code collection are automatically rejected.

Account Codes

Account Code Collection Service supports up to 50,000 account codes with a maximum of 20

characters. You can include non-numeric characters, such as hyphens and slashes, in the account

codes; however, non-numeric characters are not used in account code collection or in the account

code reports. An account code can be the same as a prefix for another account code. For example, the

account codes 1234 and 12345 can coexist.

Table 26 gives example account codes and how the Account Code Collection Service interprets the

code.

Account codes can also have user-friendly names of up to 50 characters.

Table 26: Account Code Interpretation Example

Sample Account Code Recorded Code

Sales 200 200

1001-3 10013

1.234A 1234

3000 Exec 2 30002