Installation guide

130 Planning and Installation Guide ShoreTel 14.2
Planning Applications and Services
8
Call Handling Delegation......................................................................................... 147
ShoreTel Communicator for Windows..................................................................... 147
ShoreTel Communicator for Mac............................................................................. 148
ShoreTel Communicator for Web............................................................................ 148
Accessing ShoreTel Communicator for Web from Within your Network........... 148
Bridged Call Appearances ...................................................................................... 149
Switch Support for Bridged Call Appearances.................................................. 149
Hunt Groups............................................................................................................ 149
Hunt Group Busy State..................................................................................... 150
Configurable Hunting........................................................................................ 150
Hunt Group Applications................................................................................... 150
Pickup Groups......................................................................................................... 152
Types of Extensions for Pickup Groups............................................................ 152
Workgroups............................................................................................................. 153
Agent Multiplicity............................................................................................... 154
Call Monitor and Barge In................................................................................. 154
Enterprise Telephony Features ............................................................................... 157
Overhead Paging.............................................................................................. 159
Multi-site Paging Groups .................................................................................. 159
Night Bell .......................................................................................................... 160
Intercom............................................................................................................ 160
Call Recording .................................................................................................. 161
Make Me Conferencing........................................................................................... 161
ShoreTel Enterprise Contact Center Solution ......................................................... 162