Installation guide

Trunk Availability Network Call Routing
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ShoreTel 14.2 Planning and Installation Guide 125
Wildcard characters, which are represented with a question mark, can be used in place of DTMF digits
in the account code. When wildcards are used, a length check is performed instead of a more
thorough validation of the code. Although this reduces the stringency of the validation process, it
allows the system to support far more than 50,000 account codes — the previous account code
limitation.
For more information about account codes and account code wildcards, refer to the Setting Call
Control Options chapter in the ShoreTel System Administration Guide.
Trunk Availability
For a trunk to be included in the list of possible trunks that can be hunted, the following conditions must
apply:
 The trunk must have an access code that matches the access code dialed.
 The trunk must be assigned to the user. Trunk groups are assigned to user groups.
 The trunk must be capable of the requested service — Local, Long Distance, International, n11,
911, Easily Recognizable Codes, Explicit Carrier Selection, and Operator Assisted. These
services are defined on the Trunk Group edit page as shown in Figure 22.
Figure 22: Trunk Services on the Trunk Group Edit Page
 The trunk must be in service.
 The trunk must not already be in use.
 The trunk must be on a switch that the user’s switch can reach, meaning the network is up and
running.
 For multisite calls, the admission control must be met at both sites. Admission control is defined on
the Site edit page.
 If the call is long distance from the trunk, it was not local to the caller. For example, network call
routing will not send a local call via a trunk in another state.