Installation guide

Call Permissions Network Call Routing
7
ShoreTel 14.2 Planning and Installation Guide 123
2. Specify a Scope. Scope allows you to set a general permission level and is presented from the
most restrictive to the most permissive. The Restrictions and Permissions listed are applied in
addition to the general scope setting for the Class of Service.
 Internal Only allows calls only to internal extensions and to the configured emergency number.
 Local Only allows calls only to local or additional local area codes, as defined on the site edit
page. The call permission does not apply to any of the trunk group area codes.
 National Long Distance also allows calls to long-distance numbers within the country, as
defined on the Site edit page.
 National Mobile allows calls to mobile phones in countries (e.g. Ireland) with “caller pays”
billing plans.
 International Long Distance also allows calls to international numbers, as defined on the Site
edit page.
 All Calls allows calls to any number, including 1900, Operator Assisted, and Carrier Select
numbers, as well as use of Vertical Service Codes. This is the default.
3. Enter restriction and permission rules. The Restrictions and Permissions listed are applied in
addition to the general scope setting. The comma-separated restriction expressions are limited to
a total of 50 characters.
Use the following guidelines for entering restrictions:

In general, numbers must be entered in canonical format including the international
designation “+” and country code. For example, to restrict calls to the 408 area code in the
U.S., use +1408. All 7-digit and 10-digit numbers must be entered in canonical format:
+Country Code, Area Code, and Subscriber Number.

Non-routable calls, such as 311, 411, and so on, for a country must be designated by the
country code plus the “/” character. For example, to restrict 311 in the U.S., use 1/311.

Each field can contain multiple entries as long as they are separated by commas or
semicolons.

Each entry must consist of numbers only.

Access codes, such as 9, must not be included.

To simplify the entering of call permissions, the wild-card character “x” can be used to
represent any number. For instance, to block all calls to 976 prefixes, enter “+1xxx976” as a
restriction.

When a call is both restricted and permitted, it is permitted. For example, restricting +1 408
and permitting +1 408 331 restricts all calls to the 408 area code except those to 408 331-
xxxx.