Installation guide

118 Planning and Installation Guide ShoreTel 14.2
Dialing Plan Quick Reference of Star Codes
6
Adding Users to the System
When the On-Net Dialing feature has been enabled and the extension prefix for a site has been
updated, the first new user added to the system may not receive the site's new prefix. This issue is
caused by cookies in the system populating the new user's extension with outdated information.
However, after this first user has been added, subsequent users will have their extensions
automatically populated with the correct site prefix.
Quick Reference of Star Codes
Certain features and functions can be performed via the telephone interface through the use of star
codes. By pressing the star key, or asterisk, on your phone’s keypad, followed by a combination of
numbers, you can perform many tasks that would otherwise require the use of a soft key, option
button, or programmable button.
Common Star Codes
Note
User numbers can vary in length from 3 to 5 digits. All user numbers in the system must be the same
length.
Table 23: Common Star Codes
Function Star Code
Park a call *11 + ext.
UnPark a call *12 + ext.
Picking Up a Remote
Extension
*13 + ext.
Picking Up the Night Bell *14
Using the Intercom *15 + ext.
Barge In *16 + ext.
Silent Monitor *17 + ext.
Toggling the Hunt Group
Status
*18 + Hunt Group ext.
Whisper Page *19 + ext.
Silent Coach *22 + ext.
Changing Call Handling Mode
and Forwarding
VoiceMail + password +# + 72
Changing Extension
Assignment
VoiceMail + password + # +
731