Installation guide

Configuring External Numbers Dialing Plan
6
ShoreTel 14.2 Planning and Installation Guide 109
The Additional Local Area Codes dialog box, shown in Figure 14, appears.
Figure 14: Additional Local Area Codes Dialog Box
Configuring Mixed Dialing in the Same Area
In locations where users are forced to dial 7 digits for some prefixes and 1+10 digits for other prefixes
in the same area, the ShoreTel system supports permissive dialing — that is, you can dial these
numbers either as 7 digits or as 1+10 digits. It also supports permissive dialing in locations with mixed
10-digit and 1+10 digit dialing in the same area.
From a digit-manipulation, or outpulsing, point of view, the trunk group must be configured properly
because some service providers do not support permissive dialing. See Define Digit Manipulation on
page 110.
1+10 Digit Long-Distance Dialing
The ShoreTel system supports long-distance dialing. When a user dials an access code followed by
“1,” the software collects 10 additional digits before stopping digit collection.
International Dialing
The ShoreTel system supports international dialing. If the user dials a trunk access code followed by
an international access code, digit collection is terminated after a timeout. The timeout can be
bypassed by dialing pound (#).
n11 Dialing
The ShoreTel system supports “n11” dialing, including 411 for information and 611 for support. If the
user dials an access code followed by “n11,” digit collection is terminated after a brief timeout and the
call is routed to a trunk.
If your system uses three-digit extensions, ShoreTel recommends that you do not assign x11
extensions to users.
911 Dialing
The ShoreTel system supports 911 dialing to emergency services. If the user dials an access code
followed by “911,” digit collection is terminated immediately and the call is routed to a trunk.