Installation guide

104 Planning and Installation Guide ShoreTel 14.2
Dialing Plan Overview
6
Overview
This chapter provides an overview of the dialing, call routing, and digit-manipulation capabilities of the
ShoreTel system. The information in this chapter is useful for administrators of larger, multisite
installations.
Dialing
When a phone number is dialed in a ShoreTel system, the system performs two distinct operations on
a telephone number:
 Digit collection — Voice switches collect the digits in a telephone number.
 Digit manipulation — The switches manipulate the dialed numbers before outpulsing them to the
service provider.
Define Digit Collection
When someone picks up a telephone in a ShoreTel system and begins dialing a telephone number, the
voice switch software (or, on ShoreTel 400-Series IP phones, the phone software) examines each digit
in the number and determines whether digit collection should continue or be terminated.
Configuring Internal Numbers
In a ShoreTel system where users dial internal numbers without an access code, the rules for digit
collection are relatively straightforward.
Digit collection rules are configured through ShoreTel Director. To view the Dialing Plan edit page, click
Dialing Plan under System Parameters. Figure 12 shows the Dialing Plan edit page.