Specifications

Communicating with Agents Pop-Up Tab
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 63
 Concatenate to scenario — In this mode the pop-up message is added to the scenario as if it
were part of the scenario. It does not replace the scenario messages but is added in between.
 Wipe Out — In this mode, the pop-up message is displayed cyclically (the cycle time is
defined by the Every parameter) for the duration defined by the Time parameter. When the
pop-up message is displayed, it replaces the currently “supposed to be displayed” message. If
two pop-up messages should be displayed simultaneously, the one with the highest priority will
be actually displayed.
 Default Group — The default group is automatically assigned to every parameter in the message
not assigned to a specific group.
 Param # — Use this section to assign a parameter to a group other then the default group. Use
the up and down arrows to select a parameter, then change its assignment to a group using the
Group list box.
 Name — Displays the selected parameter name.
 Group — Changes the assignment of the selected parameter to a different group.