Specifications

Communicating with Agents Pop-Up Tab
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 62
3. In To Date, enter the date when the message is to stop appearing on the wallboard.
The date must be in the MM/DD/YY format.
4. In From Time, enter the time when the message is to start appearing on the wallboard.
The time must be in the 12 hour format (AM/PM).
5. In To Time, enter the time when the message is to stop appearing on the wallboard.
The time must be in the 12 hour format (AM/PM).
6. In the Day of the Week area, click the days of the week you want the pop-up message to appear.
7. Select how to add a pop-up message: Concatenate to Scenario or Wipe Out.
a. If you select the Concatenate to Scenario mode, the message is incorporated into the
message scenario for the indicated amount of time. Enter the exact length of Time that the
message should appear in the scenario.
b. If you select the Wipe Out mode, the pop-up message overrides the scenario for the length of
time that the message should appear. This type of pop-up message appears for the specified
amount of Time and according to every time that was predefined in the every field. If two pop-
up messages are defined by the Wipe Out method and are configured to appear at the same
time, the message with the higher Priority will display.
8. In Default Group, enter the appropriate group.
This group will be used for any parameter not specifically assigned a group in the next step.
9. Using the up and down arrows, select a parameter in Param #.
The parameter is highlighted in the message area, and the parameter’s name appears in the
Name field.
10. Change the Group assignment for this field as necessary.
If you do not assign a group for a field, the parameter will display values related to the default
group selected in step 3.
Add/Edit Pop-Up Message Dialog Box
The Add/Edit Pop-Up Message dialog box is displayed when you click the Add/Edit buttons in the
Wallboard window in the Pop-Up tab.
The Add/Edit pop-up Message dialog box contains the following fields:
 From Date/To Date — Select the date range in which the pop-up will be activated.
 From Time/To Time — Select the time range in which the pop-up will be activated.
 Day of Week — Select the days the pop-up will be activated.
 Method — Use this area to select between two possible modes for the pop-up: