Specifications

Communicating with Agents Pop-Up Tab
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 61
To change the position of a message within the scenario, click the message in the scenario and use
the Up/Down arrow buttons to either promote or demote the selected message.
Add/Edit Message in a Scenario Dialog Box
The Add/Edit Message dialog box is displayed when you click the Add/Edit buttons in the Wallboard
window in the Scenario tab.
The Add/Edit Message in a scenario dialog box contains the following fields:
 Time —The time, in seconds, that the message appears on the wallboard.
 Default Group —The default group is automatically assigned to every parameter in the message
not assigned to a specific group.
 Param # — Use this section to assign a parameter to a group other than the default group. Use
the up and down arrows to select a parameter, and then change its assignment to a group using
the Group list box.
 Name — Displays the selected parameter name.
 Group — Changes the assignment of the selected parameter to a different group.
Pop-Up Tab
The Pop-Up tab is used to define the pop-up for the selected wallboard. A pop-up is a message that
appears at a specific date and time or at specific time intervals. The Pop-Up tab enables you to define
when and how these messages are shown on the wallboard.
The Messages Library lists all the messages created in the Message Editor. The Pop-Up table, on the
right-hand side of the window, contains the message names and the date and time of their
appearance.
Four buttons enable you to edit the Pop-Up window:
 Add — Adds a selected message to the pop-up list on the right-hand side of the window. The Add
Message window opens.
 Remove — Removes a selected message from the pop-up list.
 Message Editor — Opens the Message Editor and edit the selected message.
 Edit — Edits the selected pop up message within the scenario (for example, to change the amount
of time or the intervals that the message will be displayed).
Complete the following steps to insert a pop-up message to a scenario:
1. In the Pop-Up tab, select a message to add to the Pop-Up scenario from the Message Library, and
then click Add.
2. In From Date, enter the date when the message is to start appearing on the wallboard.
The date must be in the MM/DD/YY format.