Specifications

ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 6
Before You Start
The following sections provide an overview of the book.
About This Book.......................................................................................................... 6
About This Book
This guide describes how to use the following ShoreTel Enterprise Contact Center supervisor
applications:
 Agent Manager
 Contact Center Reports
 Wallboard Director
This guide is intended for call center supervisors.
Organization
The document is divided into the following chapters:
 Chapter 1, Overview
 Chapter 2, Monitoring Activity
 Chapter 3, Analyzing Trends
 Chapter 4, Communicating with Agents
Conventions
The following typographical marking conventions are used in this document.
Marking Meaning
Bold Names of interface objects, such as buttons and menus.
Courier Code examples.