Specifications

Communicating with Agents The Wallboard Window
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 58
 In the Message Editor, in the Select Parameter dialog box, there is an option to assign the
parameter to a specific group. This assignment is used if no assignment was made in one of the
previous options.
 In the Message Editor, there is an option to define a default group for the message. This group is
used for every parameter that was not assigned to a group in any of the previous stages.
The Wallboard Window
The Wallboard window enables you to add and remove wallboards and to “run” the scenario or pop-up
when the message changes. The Wallboard window contains three tabs: Config, Scenario, and Pop-
Up.
Config Tab
The Config tab is used to define the communication parameters of the selected wallboard. You can
create a single wallboard for all your agents, or individual wallboards targeted to specific agents (up to
256 separate wallboards).
Some Spectrum wallboards support narrow fonts. You can use narrow fonts with these wallboard by
adding the following statement to the wecc.ini file (located in the ShoreTel\Contact Center\Supervisor
directory):
[RBE]
Narrow_mode = 1
Wallboards are created and edited using the following fields and buttons in the Wallboard window
Config Tab.
 Name — Displays the name (up to 32 characters) of the selected wallboard.
 Lines — The number of lines in the wallboard.
 Type — Drop-down list containing the following options to select the type of wallboard currently
being used:
 AgentBoard — No actual wallboard. The messages appear on the agent’s computer using
the Agent Board application.
 Comfuture — This wallboard conforms to the comfuture wallboard protocol.
 Spectrum / Alpha — This wallboard conforms to the Spectrum wallboard protocol.
 Address — Contains the address of the wallboard connected to the COM port. When using
chained wallboards, each wallboard must use a different address.
 Com Port — Click one of the option buttons in this area to define the com port to which the
wallboard is connected.