Specifications

Communicating with Agents Changing the Message Colors
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 57
 RQD agns — Required Number of Agents In Order To Meet The Target-ASA
 T ASA — Not a statistical parameter but displays the target ASA for the group as defined by
the administrator
 On The Previous Time-Interval
 TSF LP — The TSF for the Last Period
 RQD agns LP — Required Number of Agents in Order to Meet the Target-ASA in Last Period
 Abnd LP — Number of Abandoned Calls in Last Period
Changing the Message Colors
Wallboard Director supports multiple background and foreground colors. The foreground color is the
text color. The Message Editor window enables you to change these colors.
Complete the following steps to change the colors:
1. In the work area of the Message Editor, highlight the area on which to apply the color changes.
2. In the work area, right-click the mouse to open the Select Colors window.
3. Select a color:
 Blue — Background is blue; text is yellow
 Yellow — Background is yellow; text is blue
 White — Background is white; text is black
 Red — Background is red; text is black
 Green — Background is green; text is black
4. To configure text to blink on the wallboard, select Blink.
Parameter Group Assignment Rules
For any parameter in any message, a group must be assigned to be displayed. The parameter’s group
may be defined in various stages during the process of inserting a message into a scenario or pop-up:
 In the Add/Edit message to scenario/pop-up dialog box, there is an option to assign the parameter
to a specific group, for each parameter in the message.
 In the Add/Edit message to scenario/pop-up dialog box, there is also an option to define a default
group that, if defined, is used for every parameter that has no group assigned in the previous
stage.