Specifications

Communicating with Agents Message Editor Window
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 54
Each box represents one character, and the paragraph marks represent parameters included in
the messages. You can change the color of individual characters by right-clicking their boxes.
Each line has 40 characters, for a total of 80 characters. The two lines of the message area are not
continuous. Therefore, a message that begins on Line 1 and extends longer than 40 characters
does not automatically continue on the next line. You must either press ENTER or click where you
want the message to continue.
 Help — Click to open Wallboard Director Help.
Complete the following steps to create a new message:
1. In the Messages Editor window, click New.
2. In the Message Name field, enter the name of the new message.
3. In the Default Group field, from the drop down list, select the default group for the message. Refer
to Parameter Group Assignment Rules section on page 57 for details.
4. In the work area, type the new message.
5. If you need to add a parameter to the new message, place the cursor where you want the
parameter to appear within the message, and click Parameter.
6. When you have finished editing the message, click OK in the Message Editor window to save the
new message. The new message’s name appears in the Message Library.
When using the Message Area in the Message Editor, keep the following few rules in mind:
 Wallboard Director does not accept single quotes (') and the Spectrum wallboard either does not
display or incorrectly displays the following characters: ^\üä0ß. The Agentboard displays all
characters except the backward slash (\).
 To begin typing, position the cursor where you want to begin the message, and click the mouse.
 Clicking the spacebar on the keyboard inserts a small rectangle in the box (representing a space in
the message). You cannot type another character in a box with a space rectangle until you delete
the space.
 You can highlight a block of text and press either DELETE or BACKSPACE on the keyboard to
erase the selected text.
 Parameters cannot be modified in any way, but you can remove them from, or add them to,
existing messages.
Complete the following steps to edit a preprogrammed message:
1. In the Message Editor window, select the message that you want to edit from the Message Library.
2. Make any corrections within the Message Editor or the Parameters window.
3. When you have finished making the corrections, click OK.
Complete the following steps to delete a message:
4. In the Message Editor, click the message that you want to delete.