Specifications

Communicating with Agents Message Editor Window
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 53
The toolbar provides the following functions:
 Wallboard (1) — Opens the Wallboard window.
 Logout (2) — Exits Wallboard Director and any other currently open Contact Center supervisor
applications.
Message Editor Window
The Message Editor window is used to create and edit messages to be displayed on the wallboard.
A new message can be created, or an existing one can be edited, using the following fields and
buttons in the Message Editor:
 Message Library — Displays the messages available for use in the wallboard. Each time a new
message is created, it is placed in the Message Library. The Message Library is displayed both in
the Message Editor window and the Wallboard window in the same format. A message is not
removed from the list after being added to a scenario, thereby enabling you to use any message
an unlimited number of times.
 Message Name — Shows the name of the selected message. When creating a new message,
you must fill in this field. When modifying an existing message, you have the option to change the
message name. The message name can contain a maximum of 32 characters.
 Default Group — For parameters in a message, a group must be assigned to be displayed. The
parameter’s group may be defined in various stages during the process of inserting a message
into a scenario or a pop-up.
 Line 1 — Displays the first line of the selected message. This read-only area displays
modifications made to the message in the work area of the Message Editor window. Each set of
parentheses represents a parameter that has been included in the message.
 Line 2 — Displays the second line of the selected message. This read-only area displays
modifications made to the message in the work area of the Message Editor window. Each set of
parentheses represents a parameter included in the message.
 New — Click to create a new message. All the fields in the Message Editor are cleared, except for
the Message Library. All the fields in the Message Editor must be filled in for a new message to be
complete.
 Delete — Click to erase a selected message. A warning appears. Click Yes to delete the message
or No to cancel the process.
 Cancel — Click to undo any changes you have made and return to the original message.
 Parameter — Click to open the parameter dialog box, in which you can select preset parameters
from the Parameters list. Parameters selected from this list are included in the message.
 Message Area — Area to enter and edit messages.