Specifications

CHAPTER
ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 52
4. Communicating with Agents
Wallboard Director enables you to communicate with entire groups of agents simultaneously, while
providing you with important information instantaneously.
Using Wallboard Director, you can create and store new wallboard messages, modify existing
messages, and customize messages for individual groups. You also can create customized scenarios,
which may include messages and pop-ups. Pop-ups display a message at a specific time for
predefined periods.
Contact Center supports single and two line LED Wallboards from Spectrum Corporation
(www.specorp.com.)
Refer to the following sections for more information about communicating with agents:
The Wallboard Director Main Screen ........................................................................ 52
Message Editor Window ........................................................................................... 53
Changing the Message Colors.................................................................................. 57
Parameter Group Assignment Rules ........................................................................ 57
The Wallboard Window ............................................................................................. 58
The Wallboard Director Main Screen
The Wallboard Director main screen is displayed after you have successfully logged onto the
application. The main screen comprises a menu bar with menu options, and a toolbar with two tool
icons that provide you with quick access to the most frequently performed procedures.