Specifications

Analyzing Trends Managing Scheduled Reports
3
ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 48
Complete the following steps to manually export a report:
1. In an open report, click File > Export or click on the Export Report Content icon.
2. Specify the File Name and Type, select Available options, if applicable, and then click Save.
3. If you want to change File Name, Type, or Available options for the export file, click Browse to
specify the new information.
4. Click Export Data.
Automatically Exporting Report Data
Automatically exporting report data is useful when you want to generate and export a report
periodically. Refer to Automatically Generating a Report (Scheduling a Report) on page 41 for
specifics.
Managing Scheduled Reports
Once you have scheduled a report to be automatically generated, you can view and manage the
schedule on the Schedule List.
Complete the following steps to manage scheduled reports:
1. Click File > Schedule List.
2. To change the schedule parameters, select the schedule to change, and click Edit.
Refer to Automatically Generating a Report (Scheduling a Report) on page 41 for information
about changing the schedule parameters.
3. Click Delete to remove a selected schedule from the list.
4. Click Log to get information on the outcome of the schedule.
Generating Reports on IVR Applications
If you want to generate reports on voice call or email activity in an IVR Application, you first need to
specify the associated DNIS.
A DNIS number is a series of digits that identifies to Contact Center the number that was dialed by the
caller. The DNIS number is used to collect statistics on the Contact Center activity that is routed
through specific entry points that a customer dials.
Tip
Deleting a selected schedule from the list does not delete the template the schedule is based on.