Specifications

Analyzing Trends Deleting a Predefined Template
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 43
 Available Options — Depending on the type of file format you selected, three type options
may become available: Append Report Parameters, Append Total Rows, and Append
Subtotals.
 Append Date/Time — Adds the date and/or time to the file name.
 Format — If the Append Date/Time option is checked, select the date and time format you
want to use.
 Suffix — If Suffix is selected, the system adds the suffix entered in the edit box at the end of
the file name.
 Keep — Defines how many copies of the same file are kept. If a file with the same name is
generated (for example, if Suffix was selected but Append Date/Time was not selected), the
system renames the previous file by adding the generation number to the name. If the
generation number is exceeded, the system removes the oldest copy.
 Email Report — Checking Email Report sends the report as an email attachment.
 Delete File After Sending — If checked, after the email is sent the report file is automatically
deleted from your machine.
 To — The address(es) the report is to be sent to.
 From — The address the report will be sent from.
 Subject — The subject of the email.
 Append Date/Time — Appends the date and time of the email to the subject line.
 Format — If the Append Date/Time option is checked, select the date and time format you
want to use.
 Append Report Name — Appends the report name to the email subject line.
 Resulting Subject Text — Displays the subject line of the email based on the specified
options.
6. Click OK.
Deleting a Predefined Template
Complete the following steps to delete a predefined template:
1. Click File > Open or click the Open Existing Template icon on the toolbar.
2. In the Open window, select the template you want to delete, and then click Delete.
3. Click Yes in the resulting confirmation message.
If the Delete button is inactive, you can not delete that template.