Specifications

Analyzing Trends Changing the Visual Frame around Parameters
3
ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 39
The Color Modification window uses the RGB color model. The RGB value for each color is
displayed in the associated color box. The X shows the actual color.
3. Click OK.
Changing the Visual Frame around Parameters
The parameters area of the template can be set off with a visual frame. By default, the frame is raised.
You can change the frame to a simple box, or remove it entirely.
Complete the following steps to change the visual frame:
1. In an open template, right-click the Parameters area and choose Frame.
2. Select the type of frame you want to use:
 None — The parameters area is not set off.
 Boxed — The parameters area is set off by a simple box.
 Raised — The parameters area is set off by a raised box.
Identifying the Number of Rows for Field Titles
By default, data field titles are shown on three rows. Complete the following steps to change this
configuration:
1. In an open template, right-click a data field title and choose Number Header Row.
2. In the Number of Rows window, select the number of rows the data fields titles are to be displayed
across.
3. Click OK.
Specifying Tabular or Graphic Display
To determine how the data displays, select the type of display in the Report Type area.
Once the graphical report is displayed, you can view additional details, configure the graph colors,
show point labels, and hide the legend. You can point your mouse to a graph sector to see the numeric
or percentage value for that sector.
Tip
To display data as a graph, ensure the template does not have more than six data fields.