Specifications

Analyzing Trends Editing Text
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 38
Complete the following steps to sort fields:
1. Click Tools > Sort > Change.
2. Drag and drop the appropriate fields from and to the Columns Available for Sorting and Sort
Columns lists.
3. If you want the field order to be ascending, select the Ascending check box associated with the
field.
4. Click OK.
To remove a sort criteria from a template or report, click Tools > Sort > Clear.
Editing Text
You can edit the text shown in a template. This includes the title of the template, the parameter
descriptions, and the data field titles.
Complete the following steps to edit the text in a template:
1. In an open template, right-click the text you want to change and choose Text.
2. In the Text Modification window, highlight the text shown and type the new text.
3. Click OK.
Modifying Text Font
The font size and style used for template text can be modified. This text includes the title of the
template, the parameter descriptions, and the data field titles.
Complete the following steps to modify template text:
1. In an open template, right-click the text you want to change and choose Font.
2. In the Font Modification window, specify the font size and style.
3. Click OK.
Specifying Text Color
You can specify the color of template text. This text includes the title of the template, the parameter
descriptions, and the data field titles.
Complete the following steps to specify the color of text:
1. In an open template, right-click the text you want to change and choose Color.
2. In the Color Modification window, use the sliders to select the amount of red, green, and blue you
want in your color.