Specifications

Analyzing Trends Creating a Historical Report Using a Predefined Template
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 31
 16.5 ANI Distribution by Period
 17.1 IVR Applications Reports by Interval
 17.2 IVR Applications Reports by Date
 18.1 IVR Ports Groups Reports by Interval
 18.2 IVR Ports Groups Reports by Date
 19.2 Outbound Calls Report by Date
 19.3 Dial List by Date
 19.4 Dial List Calls by Date
 19.6 Dial List Calls Status by Date
 21.1 Release Codes by Interval
 21.2 Release Codes by Date
 21.3 Group Release Codes by Interval
 21.4 Group Release Codes by Date
 21.5 Agent Release Codes by Interval
 21.6 Agent Release Codes by Date
 21.7 Agent Group Release Codes by Interval
 21.8 Agent Group Release Codes by Date
 21.10 Agents Release Codes by Date
Creating a Historical Report Using a Predefined
Template
Templates are used to create reports. By default, predefined templates contains commonly used data
fields. Predefined templates can also be customized to generate other information or to have a unique
look. A series of predefined templates are provided in Contact Center Reports.
A series of predefined templates are provided in Contact Center Reports. For a list of the predefined
templates, refer to Predefined Templates on page 28.
If you want to generate reports on call activity in an IVR Application, you first need to specify the
associated DNIS. Refer to Generating Reports on IVR Applications on page 48 for details.
The process of creating a report using a predefined template includes the following steps:
1. Launching the Open Window