Specifications

Monitoring Activity Setting the Refresh Rate
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 25
Setting the Refresh Rate
The refresh rate defines how often Agent Manager requests an update from the server. By default, the
refresh rate is one second. You can instead set a refresh rate that is automatically determined based
on the network load, or set a specific rate.
Complete the following steps to set the refresh rate:
1. If you want the system to automatically set the refresh rate depending on the load of the network,
click Tools > Refresh Rate > Automode.
2. If you want to set a specific refresh rate, click Tools > Refresh Rate > Manual Mode.
3. Select the refresh rate, in seconds, and then click OK.
If the manually set refresh rate is determined by the system to be insufficient for the current
network load, the system automatically increases the rate to a more efficient number.
Saving a Workspace
You can save a personal workspace such that, each time you start Agent Manager, the reports you are
most interested in are automatically displayed and updated.
Complete the following steps to save a workspace:
1. Open, create, modify, and place the reports you want to automatically see each time you start
Agent Manager.
Use the commands from the Windows menu to place and order the reports in a layout you want.
2. Click File > Workspace > Save As Default.
3. You can revert to your default workspace by choosing File > Workspace > Restore Default.
Note
If an activity begins and ends before the next update of information, this activity is not reported in the
report. For example, if the refresh rate is 5 seconds and an agent speaks on a call for 3 seconds, this
call is counted as a call but there will be no change in the agent state.