Specifications

Monitoring Activity Removing Entities from Reports
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 24
Removing Entities from Reports
You can remove entities from an existing report to change the content and create a different report
without having to create a new report.
Complete the following steps to remove an entity from a report:
1. From an open report, click Contents > Remove or click the Remove icon on the Toolbar.
2. If you want to change the sort order of the entities, click the entity title.
Entities listed alphabetically are displayed in reverse alphabetical order; entities listed by number
are displayed in reverse numerical order.
3. Select the entity to remove from the report, and then click OK.
Reordering the Items in a Report
For tabular reports, you can change the order of the items in the report to be sorted by name, number,
or extension number (if applicable).
Complete the following steps to reorder the items in a report:
1. From an open report, click Contents > Reorder or click the Reorder icon on the Toolbar.
2. Select the sort criteria, and then click OK.
Changing the Order of Fields in a Report
To change the field order, click the header of the field you want move, and then drag the field to its new
location in the report.
Adding and Removing Fields in a Report
Complete the following steps to add or remove fields in a report:
1. From an open report, click the Add/Remove Columns icon on the Toolbar.
2. To add a field, select the field(s) in the Available Columns list, and click Add.
3. To remove a field, select the field(s) in the Visible Columns list, and click Remove.
4. Click OK.