Specifications

Monitoring Activity Modifying Real-Time Reports
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 23
3. Use the Save As dialog box to specify the name and location of the report.
Modifying Real-Time Reports
After you create a real-time report, you can modify the report to reflect the data you want to see:
 Change the entity a report is based on.
 Add entities to a report.
 Remove entities from a report.
 Reorder items in a tabular report.
 Change the order of fields in a tabular report.
 Add and remove fields in a tabular report.
Changing the Report Entity
For reports based on only one entity, you can change the entity without having to create a new report.
Complete the following steps to change the report entity:
1. From an open report, click Contents > Change or click the Change icon on the Toolbar.
2. If you want to change the sort order of the entities, click the entity title.
Entities listed alphabetically are displayed in reverse alphabetical order; entities listed by number
are displayed in reverse numerical order.
3. Select the entity that you want the report to now be based on.
4. Click OK.
Adding Entities to Reports
You can add entities to an existing report to change the content and create a different report without
having to create a new report.
Complete the following steps to add an entity to a report:
1. In an open report, click Contents > Add or click the Add icon.
2. If you want to change the sort order of the entities, click the entity title.
Entities listed alphabetically are displayed in reverse alphabetical order; entities listed by number
are displayed in reverse numerical order.
3. Select the entity to add to the report, and then click OK.