Specifications

Monitoring Activity Opening Existing Real-Time Reports
2
ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 22
The window title bar indicates that the report is untitled, and displays the name of the template on
which the report is based.
Any current activity in the ACD is immediately reflected in the report.
For information about the data displayed in these reports, refer to the Report Data Fields
Reference Guide.
Opening Existing Real-Time Reports
Complete the following steps to open an existing real-time report:
1. Click File > Open or click the Open icon on the Toolbar.
2. To narrow the list of reports displayed, select Public and/or Private, and select the Report Type.
3. Select the report to open, and click OK.
Working with Graphical Reports
The Graphic Toolbar is displayed at the top of graphical report windows.
You can use the following Toolbar features to change the way a graphical report is displayed:
Palette Selector (1) — Change the color scheme based on predefined palettes.
Points Labels (2) — Show or hide the labels for the points of the graph.
Legend Box (3) — Show or hide the legend.
Not all the features available from the Toolbar are applicable to all graphical reports. Those not
available for a specific report are grayed out.
Saving Real-Time Reports
A report can be saved in both the public and private report lists. All authorized supervisors can view
public reports, but only you who created them can view private reports.
Complete the following steps to save a real-time report:
1. To save a report with its current properties, click File > Save or click the Save icon on the Toolbar.
To save a report for the first time, you must click File > Save; the Save icon is disabled.
2. To save a report with a new file name, or to save a private report as public (or the reverse), click
File > Save As or click the Save As icon on the Toolbar.