Specifications

Monitoring Activity Real-Time Report Templates
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ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 20
Hourly Summary Template
Contact Center provides the following hourly summary template for generating real-time reports:
 Group Hourly Report
Real-Time Templates
Use one of the following real-time templates to generate a report on the recent time interval:
 Agents Distribution Graph
 Agents Needing Help
 Brief Agents Report
 Brief Agent Queue Report
 Brief Dial List Report
 Brief DNIS Report
 Brief Email DNIS Report
 Brief Email Group Report
 Brief Group Report
 Brief IVR Applications Report
 Calls Distribution Graph
 Detailed Email Group Report
 Detailed Group Report
 Detailed IVR Applications Report
 Email Contacts Distribution Graph
 Email Group Overflow\Interflow Report
 Email Group Queue Contacts Graph
 Email Group STI Graph
 Graphical Agents Report
 Group Agents Report (1)
 Group Agents Report (2)
 Group OACD STI Graph
 Group Overflow\Interflow Report