Specifications

Overview Starting the Supervisor Applications
1
ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 11
Starting the Supervisor Applications
Each Contact Center supervisor application is started separately. You must use a password to log in to
Contact Center applications.
Supervisors can log in using their supervisor ID or the agent name associated with their Supervisor
account in Supervisors > Accounts > General > Agent Name.
Supervisors also can start applications by right-clicking the login console icon that appears in the
Windows task bar.
Starting Agent Manager
1. From the Windows desktop, click Start > All Programs > ShoreTel > ShoreWare Contact
Center Supervisor > ShoreWare Agent Manager.
If the Agent Manager icon is on your desktop, or in the Windows Start menu, you can click this icon
to start Agent Manager.
2. In the ShoreTel Contact Center Logon window, specify User, Password, Extension, and Server,
and then click Login.
Starting Contact Center Reports
1. From the Windows desktop, click Start > All Programs > ShoreTel > ShoreWare Contact
Center Supervisor > ShoreWare Contact Center Reports.
If the Contact Center Reports icon is on your desktop, or in the Windows Start menu, you can click
this icon to start Contact Center Reports.
2. In the ShoreTel Contact Center Logon window, specify User, Password, Extension, and Server,
and then click Login.
Note
Contact Center supervisor applications should not be used with the following Windows Power
Schemes: Turn off hard disks, System standby, and System hibernates. These options should be set
to Never because the Contact Center Server and the supervisor applications are synchronized every
night at midnight. If your computer is set to one of these options, the synchronization fails.
Tip
If not all of the fields listed in this step are visible, click More to expand the Contact Center Login
Console window.