Specifications

Chapter 8: Managing Address Entries ShoreWare Call Manager Manual
ShoreTel 9 97
To initiate a voice call to any of the contact’s number or to initiate any other caller
operation, right click on the desired contact and select the operation or phone number
from the context menu.
8.4 Importing Contacts from other applications
Call Manager supports the import of data records from CSV or XML files for display in the
Directory Viewer. The CSV and XML files contain lists of contacts and are formatted
specifically for integration with Call Manager.
The CSV and XML files are not modified by the import process, nor are the contacts
permanently added to the user’s Call Manager database.
Call Manager caches CSV or XML file contents at start-up and after each file change. The
data is available in the Directory Viewer, Contacts Viewer, and QuickDialer. Call Manager
reports errors during the cache process to the user and in log files. Call Manager receives
records from all properly formatted CSV and XML files in the target directory.
ShorePhones do not display records imported from other applications.
8.4.1 Implementation
The following sections describes the steps required for Call Manager to import records
from a data file. Section 8.4.2 describes the properties of CSV and XML import files.
8.4.1.1 Editing the Registry
Call Manager reads data files located in a directory specified by the following registry key:
Location: HKEY_CURRENT_USER\Software\Shoreline Teleworks\ShoreWare Client
Key: ContactImportLocation.
The value in this registry is a string. The default value of this key is a string that points to
the Contacts directory in the user profile directory:
C:\Documents and Settings\username\Application Data\ ShoreWare Client\Contacts
The registry entry can point to a PC location or a server path.
Call Manager does not automatically create this key or assign a default value to it. This
registry must be created and assigned to location of the contact files before Call Manager
can import data records from the file.
WARNING Windows registry changes are effective immediately, and backups are not
created automatically. Only experienced personnel should attempt registry changes.
Figure 8-9 displays the registry editor after insertion of the ContactImportLocation key.
This registry is set up such that Call Manager will import records from CSV and XML files
located in Bonnie Hopkin’s CM_Import folder.
8.4.1.2 Placing the File
Properly configured CSV and XML Files placed in the folder specified by the
ContactImportLocation key are immediately cached to Call Manager. Changes to these files
are visible when the edited file is saved.