Specifications

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries

The context menu, as shown in Figure 8-5, displays the contact methods defined

for the user in the Directory viewer. The context viewer in Figure 8-5 provides a

business phone number, mobile phone number, home phone number, another

phone number, and an email address. Click on the desired address to initiate the

specified communication session.

8.3 Contact Viewer

The Contact Viewer provides access to Contact Groups, which are subsets of your directory

entries. Contact Groups provide convenient to directory entries that you frequently

reference. The Contact Viewer is available to Professional, Workgroup Agent, Workgroup

Supervisor, and Operator types of Call Manager.

This section describes basic Contact Viewer functions. Chapter 10 describes Contact

Viewer functions available only to Workgroup Agent, Workgroup Supervisor, and

Operator.

To open the Contact Viewer, perform one of the following:

• Click the Application Button and select Windows -> Contacts

• Select Windows -> Contacts from the Main Menu

• Select Windows -> Contacts from the Assignment bar

• Right click the ShoreTel icon in the system tray and select Windows -> Contacts

• Press Ctrl+Shift+C

The Contact viewer opens in the Main window content area or in a Satellite window.

8.3.1 Contacts

Contacts are address entries selected from directories accessible to Call Manager, including

the system directory, your personal directory and Microsoft Outlook. Contact Groups are

accessed from the Contacts Viewer and provide quick access to address entries without

navigating through the comprehensive directory. Users can perform tasks on Contact

Group entries such as initiating voice call or instant messages, handling active calls, and

sending email or voice messages.

Contacts are divided into Contact Groups. Call Manager requires the definition of at least

one Contact Group; the initial default Contact Group is named Contacts. You can create,

rename, or delete Contact Groups.

Figure 8-5 Directory Context Menu – Initiating a Communication Session