Specifications

ShoreTel 9 9

HAPTER

Introduction

1.1 Call Manager Description

Call Manager is the ShoreWare client application that manages a user’s calls, voice mail,

and personal system settings through a graphical user interface.

1.2 Call Manager Types

Five Call Manager types span the complete Call Manager feature set. Several Call Manager

features require additional individual licenses or specific administrative authorization.

The following is a list of features in each Call Manager type:

• Personal Call Manager supports basic voice call and call handling functions,

including the following features:

— Voice call control through a graphical interface

—Office Anywhere

— Video calls (require user Video license)

— Telephony presence

— Call recording

— History viewer

— Directory viewer

— Speed dial

— Converged conferencing (requires Conference Bridge Server)

— MAPI contact import

— Outlook call handling

— Outlook VoiceMail integration

— Programmable buttons.

• Professional Call Manager supports the following features:

— All functions available through Personal Call Manager.

— Instant Messaging.

— Instant Messaging presence.

— Contact viewer.

ShoreTel includes SoftPhone and Standard Resolution Video licenses with the

purchase of Professional Call Manager. Users must install these licenses, in

addition to the Call Manager license, to access SoftPhone and VGA Video.

• Workgroup Agent Call Manager supports the following features:

— All functions available through Professional Call Manager.

— Ability to transfer calls through dragging and dropping call cells into the

Contact viewer.

— Workgroup access utilities, including login, log out, and wrap up.